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Our Policies

Please review policies these before you stay!

 

Check-In Time: 3 PM Until 10 PM

Check-Out Time: 7AM Until 11 AM, Key Drop Available

Before completing your reservation, please read the following policies regarding guests staying at the Eugene Lodge and International Hostel, Eugene OR.

 

  1. We cannot accept same day online/phone reservations after 9:00 pm PST, and walk-ins after 10pm.

  2. Guests must be 18 years old and over.

  3. The Hostel accepts reservations from travelers only. Local residents of Eugene/Springfield, and the Lane County area are not eligible to stay.

  4. Guests must provide valid photo ID and proof of COVID vaccination upon arrival at the Hostel.

  5. There is a 14 night maximum stay for guests, 7 nights for residents of Oregon.

  6. We charge a refundable towel and key deposit of $20.

  7. We only accept cash and Visa, Mastercard, Discover, and AMEX.

  8. We do not allow 3rd party reservations (the reserving party must be a staying guest for the part or all of a reservation).

  9. We require a first night deposit for all stays.

  10. No pets allowed. Guests with service animals are welcome. We require service animals handlers book private rooms as our dorms are not able to accommodate animals. All service animals will be held to ADA standards regarding identification, handling, and damages.

  11. Check-in is between 3pm-10pm. We will not be able to serve you if you arrive outside of our check-in window, unless you communicate prior. Late fees may be assessed for these special situations (which go directly to the work trader helping you).

  12. Check-out is between 7am-11am. We will assess a late fee (which goes directly to our work traders) for any guests checking out past 11pm.

  13. Tobacco, beer, wine, and small amounts of cannabis are the only substances allowed at the Hostel and it is expected that they be consumed responsibly. Underage consumption is forbidden, and providers of substances will hold all liability.

  14. Smoking is allowed in ONLY our designated smoking areas.

  15. Fees may be assessed for any damage to the property, including but not limited to food waste in rooms, foul odors, mess, and intentional abandonment of possessions.

  16. If a guest's behavior is unsafe and/or disruptive, they will be asked to leave.

  17. We have the right to refuse service to anyone.

Cancellation Policy

 

Guests must cancel their reservation 48hrs before 3pm on their date of arrival. Please call us on +1 541-343-3335 or email to confirm the cancellation.

 

If you book through a 3rd party booking site, you must cancel THROUGH that same site. We are unable to process refunds from booking engines without this step. 

The Eugene Lodge and Intl Hostel is not responsible for refunds on fees assessed from 3rd party booking sites (i.e. Airbnb, Booking.com, Expedia, etc.)

Cancellations made 48hrs before will be given a full refund, otherwise you will be charged for the first night's stay.

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