Hostel Policies

Check-In Time: 3 PM Until 10 PM

Check-Out Time: 7AM Until 11 AM

Before completing your reservation please read the following policies regarding guests staying at the Eugene Whiteaker International Hostel, Eugene OR.


  1. We cannot accept same day online/phone reservations after 9:00 pm PST, and walk-ins after 10pm.

  2. Guests must be 18 years old and over.

  3. The Hostel accepts reservations from travelers only. Local residents of Eugene/Springfield, and the Lane County area are not eligible to stay.

  4. Guests must provide valid photo ID and proof of vaccination upon arrival at the Hostel.

  5. There is a 14 night maximum stay for guests, 7 nights for residents of Oregon.

  6. We charge a refundable towel and key deposit of $20.

  7. We only accept cash and Visa, Mastercard, Discover, and AMEX.

  8. We do not allow 3rd party reservations (the reserving party must be a staying guest for the part or all of a reservation).

  9. We require a first night deposit for all stays.

  10. No pets allowed. Guests with service animals are welcome. We require service animals handlers book private rooms as our dorms are not able to accommodate animals. All service animals will be held to ADA standards regarding identification, handling, and damages.

  11. Check-in is between 3pm-10pm. We will not be able to serve you if you arrive outside of our check-in window, unless you communicate prior. 

  12. Check-out is between 7am-11am. We will assess a late fee for any guests checking out past 11pm.

  13. Tobacco, beer, wine, and small amounts of cannabis are the only substances allowed at the Hostel and it is expected that they be consumed responsibly. Underage consumption is forbidden, and providers of substances will hold all liability.

  14. Smoking is allowed in ONLY our designated smoking areas.

  15. Fees may be assessed for any damage to the property, including but not limited to food waste in rooms, foul odors, mess, and intentional abandonment of possessions.

  16. If a guest's behavior is unsafe and/or disruptive, they will be asked to leave.

  17. We have the right to refuse service to anyone.


Cancellation Policy


Guests must cancel their reservation 48hrs before 3pm on their date of arrival. Please call us on +1 541-343-3335 or email to confirm the cancellation. 

The Hostel is not responsible for refunds on fees assessed from 3rd party booking sites (i.e. Airbnb,, Expedia, etc.)

Cancellations made 48hrs before will be given a full refund.